Policies

Deposit and refunds

If your first lesson is more than 30 days away, a 50% deposit books it and the rest is due before you surf. Inside 30 days the full amount is due when you book. Cancel more than 30 days before your first lesson and you get everything back. Inside 30 days the booking is non-refundable, because by then we have turned other people away from your slot.

Moving a lesson

Plans change and so does the ocean. If the conditions are wrong, or something comes up on your side, send us a message and we will find you another slot while you are here. Moving a lesson costs nothing and there is no limit on how often. We would rather you surf on a good day than lose the lesson on a bad one.

Weather and conditions

If the coach or you judge the conditions unsafe, the lesson is rescheduled.

Arriving late

Lessons end at the scheduled time because the coach usually has another booking after yours, so arriving late shortens your lesson. If you are running late, send us a WhatsApp message and we will do what we can.

Participation terms

Version 2026-08-22-draft. You accept these terms when you book. [Draft — to be reviewed by a Costa Rican attorney before launch.]

Participation terms — Dispatch Surf Co (draft 2026-08-22-draft)

1. What surfing involves. Surfing takes place in the ocean. Waves, currents, the sea floor, other surfers and your own board can cause injury, including serious injury. Your coach reduces these risks; no one can remove them.

2. Your fitness. You confirm that you can swim, that you have no medical condition that makes surfing unsafe for you, and that you will tell your coach before the session about anything that could affect your safety in the water.

3. Following instructions. You agree to follow the coach's instructions in and out of the water, to stay within the area the coach sets, and to leave the water when asked.

4. Minors. A parent or legal guardian books for, signs for, and stays reachable during any session for a participant under 18.

5. Equipment. Boards, leashes and rash guards are provided and stay the property of Dispatch Surf Co. Damage beyond normal use is charged at the repair schedule shown at booking.

6. Conditions. If the coach or you judge the conditions unsafe, the session is rescheduled.

7. Images. Your coach may film or photograph the session to send you a clip. Tick the separate box if Dispatch Surf Co may also use images of you in its own materials; you can withdraw that permission at any time by message.

8. Insurance and liability. Dispatch Surf Co holds liability insurance. Nothing in these terms limits the rights you have under Costa Rican consumer law (Ley 7472).